Refund policy

Last updated: October 4, 2026

At Baviy, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return according to the policy below.

1. Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused, unworn, and in its original condition

  • Returned with original tags and packaging

  • Accompanied by proof of purchase or order information

Items that have been worn, used, washed, altered, or damaged after delivery are not eligible for return or refund.

2. How to Request a Return

Returns are accepted by mail.

Before sending an item back, please contact us at:

Email: support@baviy.com

Please include your order number, the item you wish to return, and the reason for the return.

Our customer service team will review your request and provide the appropriate return address and return instructions.

Please do not send a return without contacting us first.

3. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or incorrectly shipped item, Baviy will cover the return shipping cost and provide appropriate return instructions.

For returns due to personal preference, incorrect size selection, change of mind, or other non-defective reasons, the customer is responsible for return shipping costs.

We do not charge a restocking fee.

Baviy offers free shipping on all orders, so customers are not charged an original outbound shipping fee.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us at support@baviy.com within the applicable 30-day return period.

Please include your order number and clear photos showing the issue so that we can review the problem and provide an appropriate solution, such as a replacement or refund.

If the issue is confirmed to be our error, Baviy will cover the applicable return shipping cost.

5. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, used, washed, altered, or damaged after delivery

  • Personalized or customized products

  • Gift cards

  • Items clearly marked as Final Sale or Non-Returnable before purchase

This does not affect your rights if an item arrives damaged, defective, or incorrect.

6. Exchanges

If you would like a different size, color, or product, please contact us at support@baviy.com.

Where available, we may offer an exchange. In some cases, the fastest option may be to return the original item for a refund and place a new order.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be processed within 5 business days after we receive the returned item and issued to your original payment method.

After the refund is issued, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

If more than 10 business days have passed after your refund was issued, please contact us at support@baviy.com.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@baviy.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, it may no longer be possible to cancel or modify it.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

9. Contact Us

Store Name: Baviy
Website: https://www.baviy.com/
Email: support@baviy.com
Phone: +1 218-203-0637
Contact Address: 401 SE MAIN ST APT 4019, MINNEAPOLIS, MN 55414, United States

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed

Customer service inquiries are typically answered within 1–2 business days.